Terms of Use

The www.e-laoulakosflowers.gr is the online store for the exhibition and distribution of products through the Internet of the Greek company “MICHALIS LAOULAKOS”, based in Nikaia, Prefecture of Attica, Greece and legally represented.
The following terms and conditions will apply to the use of the online store with the trademark e-laoulakosflowers.gr, which can be found at the e-mail address www.e-laoulakosflowers.gr. Any user who enters and trades or makes use of the services of the online store is considered to consent and unconditionally accepts the following terms set out here, without any exception. If a user does not agree with these terms, then he/she must, on his/her own responsibility, refrain from visiting, using the website as well as from any transaction or use of the services of the e-shop.

1. Terms
The COMPANY reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store www.e-laoulakosflowers.gr . The COMPANY undertakes the obligation to inform users of any modifications as well as of any change, through the website of this online store. It is clarified that the change of terms does not cover orders that you have already made.

2. Information Provided & Products
H THE COMPANY is committed to the completeness and validity of the information listed on the website of the www.e-laoulakosflowers.gr, and to the accuracy of the data concerning the information provided by its online store COMPANY, services, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions of the operation of the website due to force majeure.

3. Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay in their execution, for any reason. It does not guarantee the availability of the products exhibited in the online store, but informs based on the data kept about the availability or not of the interested customer and undertakes in case of change of these data, to inform customers in a timely manner of non-availability, so in this case it is not subject to any further responsibility. The online store provides the content, products and services available through the website “exactly as they are”. Under no circumstances does the COMPANY is not civilly or criminally liable for any damage that a visitor of the online store or a third party may suffer from a cause related to the operation or not and / or the use of the website and / or to the inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it.

4. Intellectual Property Rights
All content of the online store, including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of COMPANY and protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the THE COMPANY has received a license for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real provider of the online store is prohibited. The reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store with the trademark www.e-laoulakosflowers.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide a license or right to use them by third parties.

5. Security
The COMPANY recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential.

6. Protection of Personal Data
During your visit to the pages of the www.e-laoulakosflowers.gr you may be asked to provide your personal information about you (name, surname, profession, e-mail address, shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data that you declare anywhere on the pages and services of the website www.e-laoulakosflowers.gr, are kept solely for reasons relating to your transactions with us, the improvement of the services provided and the assurance of the operation of the corresponding service and may not be used by any third party (except where provided by law to the competent authorities).

7. Purchase of Products
The visitor of our online store can find products that concern optical products. To facilitate your search, we have divided our products into central categories, with each category having a subcategories tree.

Our goal is to reach the final product with 3 clicks. In case you are looking for something specific, use the search, which will lead you straight to your specific choice.

You can place your order either as a member, if you have already registered, or as a visitor, by stating your details at checkout.

The COMPANY makes every effort to provide high quality services. However, cases of errors in prices and minor product charies cannot be excluded and it cannot be ensured that there will be no interruptions in the operation of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding to its order, please contact us (+30) 210 5625 750, or through the website’s email form.

Order Processing – Pricing Policy:
Orders are accepted and shipments are made only within Greece. Orders are executed during the opening hours of our stores except Saturdays, Sundays and holidays.

The quoted prices of the products are the final ones (i.e. VAT is included). The company’s online store reserves the right to change prices without prior notice to the customer. The customer always pays at the time of receipt of the merchandise, the price which was indicated in the relevant price lists for this product at the time of order. The COMPANY bears no responsibility and does not cover price differences of products purchased from its physical store and the customer subsequently found the existence of a lower price in its online store or vice versa. Prices and products which constitute an offer of limited duration shall be valid until stocks are exhausted or until the expiry of the final date of the offer. Their execution will be strictly ordered in order of time priority.

Order Confirmation:
After placing your order you will receive an automated e-mail stating the details of your order. After the processing of the order by the electronic shopping department of the COMPANY and if there is no problem with your order and the products are all available at the specified times you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point on, the contract between us is concluded. Upon delivery of your order to the courier company you will receive a third e-mail with its tracking number. Otherwise, if a product is not available for shipping, you will be informed by phone from our specialized partner.

There is no way to disable these updates, the dispatch of which is a prerequisite for the proper development of your order. We invite you to make sure that these e-mails can reach you and that you keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any case within a time not exceeding thirty days from the conclusion of the contract.
All the history of previous orders, as well as the progress of each order can also be tracked through the section “Your orders”. A basic requirement is that you have created a member account in our online store. Your order, before it reaches you, will go through the following steps:
Pending order: When your order has been received and registered in our system successfully. You will receive a relevant automated e-mail, upon completion of your order. Order processing: When your order has been received by a partner of our company, who checks it as to its correctness. At this stage, the process of collecting the products you have ordered in our warehouse begins and then their packaging for shipment begins.

At this stage we will inform you by phone ONLY if there are any problems with the products you have ordered.

Delivery of order to the carrier: The products of the order were collected and are routed for shipment to the address you have provided us with. You are notified, via e-mail, of the Shipping Number (voucher) of the transport company that has undertaken the delivery of your package, so that you can monitor its progress.

Ready for pick-up from the store: This message, which will be sent to you by e-mail, confirms that your order has been received by the store of your choice, provided that you have chosen the option of receiving the order from a store of our COMPANY. Your products are waiting for pick-up from it for up to 3 days in total.

Product Availability:
The availability of products in our online store is indicative, since the information is done at regular intervals and not in real time. In the event that your order has any pending issues, then a corresponding e-mail will be sent to you or alternatively we will contact you, within a reasonable time from the placement of the order, at the telephone numbers you have given us when registering or registering the order on our site, in order to inform you about the possible time of their delivery. In this case, you have the option, if you consider that this period of time does not satisfy you, to request the revocation of an order of the product in question. Any other order you may place can be executed normally, based on the availability times set for each product.

Order Receipt:
The delivery of the product is made only to the buyer and it is required to show to the courier or the store’s employee, in case of an option to receive the order from a Michalis Laoulakos store, the original id card or passport of the applicant for the order and the recording of his personal data. After the signature – acceptance of the customer-recipient of the relevant Consignment Note, it will not be possible to recognize any disputes concerning the delivery.

8. Right of Withdrawal For Distance Shopping
Our COMPANY by supporting e-Commerce enables you, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily. Wanting to highlight the benefits of using the Internet in our daily purchases, we present to you the terms and conditions for the return of defective or non-defective products, which you can see in detail in the section “Product Returns”.

9. Order Cancellation
Without limiting the provisions on Withdrawal of the “Product Returns” section, the cancellation of the order may take place in the following cases:

Before the order is completed, during the online ordering process you can back “back” and remove the quantities of products from your cart by clicking on the “remove” button.

If the online order has been completed but the product has not yet been shipped you can call (+30) 210 5625 750 and a partner of ours will undertake the cancellation of your order.

After receiving the product, please call us at (+30) 210 5625 750 or contact us via the website’s email form, explaining why you wish to cancel the order. A partner of ours will serve you directly and will inform you about all your choices. However, the status of the order will not change on your account page.

10. Payment Methods
In www.e-laoulakosflowers.gr we offer you alternative payment methods, so that you can choose the one that serves you best! You can see them all in detail in the section “Payment Methods”.

11. Order Delay
Your order may be delayed for the following reasons:

The product has been delayed to be sent by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of domestic suppliers. However, there are cases where an order of ours may “stick” to its transportation, so we do not have the product you are interested in in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver the order to you without this product or to suggest an alternative. We will send this item to you immediately after receiving it in our warehouses.

The product you ordered has already been removed and is not available: Among the thousands of products we exhibit in our online store there are rare cases where their supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you immediately to give you all the alternatives.

In any case of force majeure: Our company is not responsible for any delays in the deliveries of the ordered products, which are not due to its fault or constitute force majeure events, such as problems in the road network, severe weather phenomena, strikes, etc.

In case it is impossible to communicate with you: This happens when there is no telephone and / or e-mail communication with you (if there is a problem in your order, either in relation to the product or in relation to its payment) because eg your details you have entered are not properly updated. In any case, the delay shall not exceed thirty days from the conclusion of the contract.

12. Language switching (Greek – English)
It is possible to view the website www.e-laoulakosflowers.gr in English, in addition to Greek, by clicking on the English flag in the main menu.